Terms of Service (TOS)
Privacy
xTremeHost will not sell, distribute,
reveal, or otherwise make available any
customer information. We contribute our time
and help to anti-spam organizations. We are
involved 100% in prosecuting spammers.
Should we need to contact you directly
regarding your specific account or service
we will do so via email only. If you are a
member of our forum, you may receive
mailings from us, as required to receive
server announcements. You are free to
request to not receive notifications/emails
at any time from within your user panel at
our forum.
New Accounts
All new web hosting accounts purchased on
are not set up instantly by our system. It
will be needing activation by a team member
pending security check and you will receive
two (2) emails including login details after
your purchase activation. Due to unforeseen
complications with various mail servers and
any connection problems between your ISP and
xTremeHost, this process may sometimes be
delayed.
Payments
When you subscribe to our services, you are
subscribing to a pre-paid service. All
payments will be charged using Paypal
Account. Renewal notices are sent several
times via email from 7 to 0 days before the
renewal date. Accounts 7 days past due will
be disabled. Accounts 15 days past due will
require a $15.00 USD fee to enable. We only
accept PayPal for payment of services. In
the event that your yearly charge is denied
and we are unable to contact you, then the
aforementioned fees to enable your account
shall apply. Please address any questions
regarding payment to xTremeHost sales.
Overage Charges
Our service plans are designed to
accommodate the majority of usage scenarios
given the needs of our customers. However,
your usage may vary and require additional
allocations, specifically in the areas of
storage and traffic. We will never charge
your card automatically if your account
requires more resources. You must keep your
email address updated within your cPanel, so
that you may receive an email when your
account reaches certain limits determined
solely by our system, i.e.. bandwidth exceed
warning at 80% at which time you may contact
us to purchase a higher transfer quota for
your account. If you do not contact us, the
system will suspend your site if your
allotments exceed.
Refunds/Account Termination
If, for any reason, xTremeHost fails to
deliver said services, a prorated refund
will be issued. No refunds will be issued if
abuse of our stated policies forces
xTremeHost to suspend or terminate your
services prematurely.
In the event you request account
cancellation, once your service has been
cancelled your account will be suspended
from use. It will then be deleted within 30
days. If for any other reason your account
becomes suspended and remains suspended it
will be deleted after a 30-day period.
Content
xTremeHost believes in freedom of speech;
however, any content (written, visual, or
implied) in the following areas will not be
tolerated and is grounds for immediate
suspension of service (in most cases
customer will be allowed a zip file of their
files): racism or prejudice due to color,
creed, or belief; profanity or obscene
language towards anyone but yourself; any
violent/malicious content. We do allow legal
adult content. We prefer that you
self-govern your content and are responsible
as to what your website provides. We do not
have the resources and time needed to govern
our servers constantly which have growing
and evolving content. However, if xTremeHost
is made aware of any questionable content on
a xTremeHost-hosted site, we will address
the concerns directly with you and seek an
amiable resolution. If anyone contacts us
about content they have found on a
xTremeHost server that copyrights their own
material or that they wish to be removed, we
require legal documentation to take any
further action. We do not allow Web Proxy
Services / Scripts or file hosting services
on our Server. No remote
uploading/processing scripts usage like
rapidleech, Phpmusicsearch, rapidshare
premium link generator etc etc are not
allowed in our server. Torrent seeding using
torrent flux or similar script may also
cause a suspension in our network
immediately. You are also not allowed to
host an Image Hosting site with us which
takes lots of cpu resources and abuse the
server memory. Although, we do allow video
streaming using FFMPEG on the server till
you are in the acceptable cpu range, though
if malicious material is found through a
complaints from abuse department, certain
action will be taken at an urgent manner.
You are not allowed to run any cron less
than 30 minutes
Opt-in Email Marketing
If you choose to engage in marketing your
site and/or services via email please heed
the following. The only permitted form of
email marketing is that in which the list is
“opt-in”. By definition, opt-in is where
people provide you with their email address
specifically requesting to be on your email
list for information about your site and/or
service. If we find your account
transmitting email to persons that did not
authorize such activity, that is grounds to
suspend and terminate your site. Note: On
the flip side, the joining of an opt-in
email list does not guarantee the legitimacy
of such a list. Please contact us before
taking any steps so that you will not be a
victim of spam from second and third parties
of such lists.
UCE, UBE, Spam
xTremeHost has a zero tolerance policy
regarding unsolicited commercial email (UCE)
and unsolicited bulk email (UBE) also known
as “spam”. The definition of spam:
An electronic message is “spam” IF: (1) the
recipient’s personal identity and context
are irrelevant because the message is
equally applicable to many other potential
recipients; AND (2) the recipient has not
verifiably granted deliberate, explicit, and
still-revocable permission for it to be
sent; AND (3) the transmission and reception
of the message appears to the recipient to
give a disproportionate benefit to the
sender.
You will be cited with “UCE/UBE Abuse” if
you send any email to persons who have not
specifically asked to receive email from
you. The sending origin of such email is
irrelevant. Upon confirmation of abuse, any
xTremeHost customer engaging in this
practice will have their service suspended.
Not only does spam place a strain on the
server that can negatively affect that
server’s uptime record and performance
record, you subject that server to the
possibility of being blacklisted.
If your site will be sending mailings out to
subscribers, this is a checklist of what you
are required to do:
# You must not try to hide, forge or
misrepresent the sender of the e-mail and
sending site of the e-mail.
# Bulk mailings must specifically state how
the persons’ e-mail addresses were obtained
and must indicate the frequency of the
mailing.
# Bulk mailings should contain simple and
obvious unsubscribe mechanisms.
We recommend that this be in the form of a
working link to a one-click unsubscribe
system; however, a valid “reply to:” address
may be used instead.
# All subscription based e-mail must have
valid, non-electronic, contact information
for the sending organization in the text
of each e-mail including either a phone
number or physical mailing address.
# All bulk e-mail must be solicited, meaning
that the sender has an existing and provable
relationship with the e-mail recipient and
the recipient has not requested not to
receive future mailings from the sender.
Documentation of the relationship between
the sender and the recipient must be made
available to AOL upon request.
Prohibited Uses of xTremeHost Hosting
Systems and Services Regarding Spam
# Sending Unsolicited Bulk Email (”UBE”,
“spam”). The sending of any form of
Unsolicited Bulk Email through xTremeHost
servers is prohibited. Likewise, the sending
of UBE from another service provider
advertizing a web site, email address or
utilizing any resource hosted on xTremeHost
servers, is prohibited. xTremeHost accounts
or services may not be used to solicit
customers from, or collect replies to,
messages sent from another Internet Service
Provider where those messages violate this
Policy or that of the other provider.
# Running Unconfirmed Mailing Lists.
Subscribing email addresses to any mailing
list without the express and verifiable
permission of the email address owner is
prohibited. All mailing lists run by
xTremeHost customers must be Closed-loop
(”Confirmed Opt-in”). The subscription
confirmation message received from each
address owner must be kept on file for the
duration of the existence of the mailing
list. Purchasing lists of email addresses
from 3rd parties for mailing to from any
xTremeHost-hosted domain, or referencing any
xTremeHost account, is prohibited.
# Operating an account on behalf of, or in
connection with, or reselling any service
to, persons or firms listed in the Spamhaus
Register of Known Spam Operations (ROKSO)
database at www.spamhaus.org.
Liabilities
xTremeHost, makes no endorsement, claims, or
promises regarding the services offered by
our customers and will not be held liable
for any disputes or claims against said
customers. In no event shall xTremeHost be
liable for any direct, indirect, incidental,
consequential, special and exemplary
damages, or any damages whatsoever, arising
from the use or performance of this web site
or from any information, services or
products provided through your web site. We
are not responsible for any content on any
server in our network and will not take any
action against any questionable material or
action until the website in question is
brought to our attention by emailing us.
